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Welcome to Togean Naturale (referred to as ""we,"" ""us,"" or ""our""). These Terms and Conditions (""Terms"") apply to your purchase and use of our beauty retail products (the ""Products"") via our website, physical stores, or authorized distributors. By purchasing or using our Products, you agree to be bound by these Terms.

1. General Information
1.1. These Terms govern your use of our Products, including any promotional offers, guarantees, or customer support.
1.2. The Products are intended for personal use only and are not for resale unless expressly authorized in writing by us.
1.3. By purchasing our Products, you confirm you are at least 18 years old or have the consent of a legal guardian.

2. Product Information
2.1. We strive to ensure that all information about our Products, including descriptions, ingredients, packaging, and pricing, is accurate and up-to-date. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions at any time.
2.2. All Product images are for illustrative purposes only. Actual products may vary slightly in appearance due to differences in packaging updates or natural ingredient variations.
2.3. It is your responsibility to review the ingredients listed on the packaging to ensure no allergic reactions or sensitivities to the Product.

3. Orders and Payments
3.1. Placing an Order:
By placing an order, you confirm that all information provided is accurate and complete. Orders are subject to acceptance by us and stock availability.

3.2. Payment Methods:
We accept major payment methods, including credit/debit cards, PayPal, and bank transfers. All payments must be made in full before Products are dispatched.

3.3. Order Confirmation:
After placing an order, you will receive an email confirmation. This email does not signify acceptance of your order but confirms that we have received it.

3.4. Pricing:
All prices are listed in IDR and include applicable taxes unless stated otherwise. We reserve the right to adjust prices at any time without prior notice.

4. Shipping and Delivery
4.1. Shipping Policy:
We ship Products to [list of regions/countries]. Delivery times vary depending on your location and the shipping method selected at checkout.

4.2. Shipping Costs:
Shipping fees are calculated based on your location and the size of your order. These will be displayed at checkout before you confirm your purchase.

4.3. Delivery Issues:
We are not responsible for delays caused by customs, shipping carriers, or unforeseen circumstances. If your package is lost or damaged during shipping, please contact us within [X days] of delivery to report the issue.

5. Returns and Refunds
5.1. Return Policy:
We accept returns for unopened and unused Products within 1 days of receipt, subject to the following conditions:
Proof of purchase (receipt or order confirmation) is required.
The Product must be in its original condition and packaging.
5.2. Non-Returnable Items:
The following Products are not eligible for return:
Opened or used Products.
Products purchased on sale or as part of a promotion.
Custom or personalized Products.
5.3. Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 30 business days

6. Limitation of Liability
6.1. We are not responsible for any adverse reactions caused by misuse or improper application of our Products. Please follow the instructions provided on the packaging.
6.2. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use or inability to use our Products.

7. Intellectual Property
7.1. All content on our website, including but not limited to product descriptions, images, logos, and trademarks, is the intellectual property of Togean Naturale and is protected under applicable copyright and trademark laws.
7.2. You may not copy, reproduce, modify, or distribute any content without prior written consent from us.

8. Privacy Policy
8.1. We respect your privacy and are committed to protecting your personal information. Please refer to our [Privacy Policy] for details on how we collect, use, and store your data.

9. Governing Law
9.1. These Terms shall be governed by and construed in accordance with the laws of Indonesia
9.2. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Denpasar, Bali.

10. Changes to Terms and Conditions
10.1. We reserve the right to update or modify these Terms at any time without prior notice. Updates will be posted on our website, and continued use of our Products signifies acceptance of the revised Terms.

11. Contact Information
If you have any questions about these Terms, please contact us:
Email: business@togeannaturale.com
Phone: +62 812-3989-7428
Address: Togeannaturale, Jalan Bima 1 Nyitdah, Kediri, Tabanan 82121 Indonesia